E-Book Refund Policy

In an effort to protect authors and combat piracy, downloadable items, including books received as prizes or given as gifts, are non-returnable and non-refundable. Please take care when ordering to ensure you have purchased the correct format and title before completing your transaction. Books that have been downloaded (the link sent in email has been clicked on and the file loaded to user’s device) are non-exchangeable and non-refundable.
IT IS THE USER’S RESPONSIBILITY TO UNDERSTAND HOW TO USE THEIR READING APP AND/OR DEVICE. 

Physical Item Refund Policy (paperback books, hardback books, other book items) 

As many of our books are shipped directly from our distributor warehouse, Eden Books can not be held responsible for damaged or missing items. If an order is received damaged, Eden Books will do our utmost to replace the item once proof of damage is received. Please send an email with photographs to our support team.  Replacements or refunds on damaged items will only be considered if proof is received within one week of item being received. In the event we are unable to replace the item, a refund to the original payment method will be issued.

Neither a refund nor a replacement are allowed on “missing” items if the item is shown as delivered.

Refunds will never be issued in the form of a money order or check.

Refund on pre-ordered items

Refunds on pre-ordered e-books are not allowed. Refunds on pre-ordered physical items will only be issued if the request to cancel the pre-order is received within 24 hours of purchase. Pre-ordered items will be automatically refunded in the event our distributor is no longer able to supply the books or if the author cancels the release of the book completely. Please contact our support team for further assistance.

Refund on gift cards

Gift cards are non-returnable and non-refundable for any reason.

Our return/refund policy is included in our terms of service which user agrees to prior to completing purchase. Violation of our refund policy (i.e. disputing charge with PayPal, bank, or credit card company) will result in the immediate closure of user’s account.
Please visit our download guide for additional downloading help. If you have concerns about your purchase or need additional help with downloading, please contact our support team. Please note our support team is available Monday-Friday from 11am-4pm Eastern Time, excluding holidays. Replies are given during support hours only and make take up to 72 hours to receive a response.